Germans ramp up U.K. open source support

By John E. Dunn, TechWorld, 11/13/07

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British open source advocates will be boosted by the news that German support vendor Credativ is expanding its open source center (OSSC) to support all distributions of Linux in the U.K.

The specialist consultancy has carved out a market for itself in open source hot spot Germany, but the company claims that this is the first time that such a broad range of services have been offered to U.K. customers under one roof.

Supported distributions include Debian, SUSE, Red Hat, Ubuntu, Xandros, Gnome and KDE, PostgreSQL, MySQL, Kolab Groupware, eGroupware, Asterisk, Apache, Samba, Nagios and Xen, with consultancy on installs that mix open and 'proprietary' - read Microsoft - environments. The company focused on servers, but would service desktop installs as well.

However, U.K. managing director Chris Halls admitted that Credativ had a job on its hands to break into key organizations in the U.K., a resistance he put down to a degree of software conservatism. "We're [the U.K.] not as advanced on Linux adoption. Adoption is taking a lot longer," he said.

The enthusiasm for open source in places such as Germany could be attributed to a greater determination to counter the domination of U.S. software houses, he said. Linux was still a bit-part player despite having made inroads into the server room, but this was starting to change.

"We believe that our comprehensive support service is crucial to encouraging more organizations to join the growing movement towards adopting free software in business. By offering a support package equivalent to those available to proprietary software users, we believe that more organizations will feel secure in the knowledge that their free software implementations are supported to the highest level," said Halls.

Credativ opened its OSSC in the U.K. three years ago, but customers can now tap into its collocated German and U.K. team of 36 open source engineers on a 24/7 basis, seven days per week. Support is through direct contact with engineers, rather than call-center style services.

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